Getting the right support
Nearly all problems can be resolved with a quick phone call or email because our technicians will be able to determine quite quickly whether the problem is related to a faulty product, incorrect use or a known issue. If the product is faulty then our support staff will guide you through the return process so that we can either replace or repair your product (depending on its warranty status). If the problem is incorrect use or a known issue then they will work with you to resolve the problem.
When a problem has never been encountered before and when our technicians are unable to replicate that problem (i.e. make it occur on an identical product under similar circumstances) then it warrants a closer examination. That is the purpose of this service. We will enlist the assistance of the product manufacturer and will endeavour to identify the problem so that a solution can be found.
This is a “last resort” technical support service. In other words, you should only use this form if you have been unable to resolve your problem with our support staff telephonically, via skype, live chat, WhatsApp, Facebook Messenger, support ticket or email.